In this article, we will delve into a detailed review of New York & Company, a popular fashion retailer that offers a wide range of stylish clothing and accessories for women. From the product selection and quality to pricing, customer service, and online presence, we will cover various aspects to help you make an informed decision about shopping at New York & Company.
Introduction
Welcome to our comprehensive review of New York & Company. Here, we will provide you with a detailed overview of the brand and its offerings, giving you valuable insights to consider when deciding whether to shop at this renowned fashion retailer.
About New York & Company
New York & Company is a well-established fashion brand that has been catering to women's clothing needs for several years. With a focus on modern, chic designs, the company aims to empower women by offering them stylish and affordable fashion options. Whether you're looking for trendy dresses, comfortable workwear, or versatile accessories, New York & Company has something for every occasion.
One of the highlights of shopping at New York & Company is its extensive product selection. The brand offers a diverse range of clothing items, including dresses, tops, pants, skirts, and outerwear. They also provide a wide selection of sizes to ensure a comfortable fit for women of all body types. Additionally, New York & Company offers accessories like jewelry, handbags, and shoes to complement your outfit and elevate your style.
New York and Co Quality and Durability
When investing in clothing, it's essential to consider the quality and durability of the products. New York & Company prides itself on delivering garments that are made with attention to detail and high-quality materials. From the stitching to the fabric choices, their products are designed to withstand regular wear and maintain their appeal over time. This commitment to quality ensures that customers get value for their money and can enjoy their purchases for an extended period.
New York and Co Pricing and Affordability
Affordability is a significant factor for many shoppers, and New York & Company understands this well. The brand offers competitive pricing, making fashion accessible to a wide range of customers. Whether you're on a tight budget or looking for premium pieces, New York & Company provides options that cater to different price points without compromising on style or quality. They also frequently run sales and promotions, allowing customers to enjoy even greater savings.
New York and Co Shopping Experience
The overall shopping experience at New York & Company is designed to be enjoyable and convenient. Their physical stores are well-organised, providing easy navigation and helpful staff members who can assist you with finding the right size or style. If you prefer online shopping, their website offers a user-friendly interface, making it simple to browse through the extensive collection and make purchases from the comfort of your own home.
New York and Co Customer Service
New York & Company takes pride in delivering excellent customer service. Their dedicated team is readily available to address any queries or concerns you may have, both in-store and online. Whether you need assistance with sizing, returns, or general inquiries, their customer service representatives are knowledgeable and responsive, ensuring a smooth and satisfactory shopping experience.
New York and Co Online Presence
In today's digital age, having a strong online presence is crucial for retailers, and New York & Company recognizes this. They have established a robust online presence, with an easy-to-navigate website that offers a seamless shopping experience. Additionally, the brand maintains active social media accounts, keeping customers updated on the latest trends, promotions, and fashion inspiration.
New York & Company strives to make the shipping and returns process as convenient as possible for its customers. They offer various shipping options, including standard and expedited delivery, allowing you to choose the one that suits your needs. In case you need to return or exchange a product, their return policy is transparent and customer-friendly, ensuring a hassle-free experience.
New York & Company Rewards
To appreciate their loyal customers, New York & Company has introduced a rewards program. By joining the program, shoppers can earn points for their purchases, which can later be redeemed for discounts or exclusive offers. This loyalty program adds extra value to your shopping experience and encourages you to continue exploring the brand's offerings.
NY and Company Pros and Cons
As with any brand, New York & Company has its pros and cons. Let's take a closer look at some of the advantages and considerations you should keep in mind when considering shopping at this fashion retailer:
New York & Company Pros and Cons
Pros
Cons
Can I return an item purchased online to a physical New York & Company store?
Yes, you can return an item purchased online to a physical New York & Company store. The brand offers this convenient option, allowing you to save on return shipping fees and easily process your return or exchange in person. Simply bring the item, along with the original packaging and receipt, to any New York & Company store, and their staff will assist you with the return process. This seamless integration of online and offline shopping ensures flexibility and customer satisfaction.
Does New York & Company offer international shipping?
While New York & Company primarily serves customers within the United States, they do offer international shipping to select countries. However, it's important to note that the availability of international shipping may vary, and certain restrictions or additional fees may apply depending on your location. To determine if international shipping is available to your country, you can visit the New York & Company website and check their shipping information or reach out to their customer service for more specific details.
How long does it take to receive an online order from New York & Company?
The delivery time for online orders from New York & Company depends on the shipping method you choose during checkout. Generally, standard shipping takes around 3-7 business days for delivery within the United States. If you need your order to arrive sooner, they also offer expedited shipping options that can deliver your package within 1-3 business days. It's important to keep in mind that these estimated delivery times are subject to factors such as your location and any potential shipping delays that may occur. To get a more accurate estimate for your specific order, you can refer to the shipping information provided on the New York & Company website during the checkout process.
Are New York & Company products true to size?
New York & Company strives to provide accurate sizing information for their products. However, it's important to note that sizing can vary slightly between different clothing items and styles. To ensure the best fit, it's advisable to consult the size chart provided on the New York & Company website. The size chart offers specific measurements for different clothing categories, such as tops, dresses, pants, and skirts. Taking your own measurements and comparing them to the size chart can help you choose the appropriate size for your body type. Additionally, customer reviews and feedback can provide insights into whether certain items run true to size or if they may run smaller or larger. If you have any doubts or questions about sizing, you can also reach out to New York & Company's customer service for personalised assistance and recommendations.
Conclusion
In conclusion, New York & Company offers a comprehensive range of fashionable clothing and accessories for women. With a focus on style, quality, affordability, and excellent customer service, the brand has established itself as a go-to destination for fashion-conscious individuals. Whether you prefer shopping in-store or online, New York & Company provides a seamless experience and ensures that you can find clothing that suits your personal style and fits your budget.
Verified
Same experience. I returned an item and got notified it was received months ago and when I try to reach out I get automated messages that there is a delay. I lost $90 and this is so frustrating and an obvious scam
Verified
Beware….. I will not order anymore because if you make and exchange they will not refund your money any time soon but they have no problems taking your money at the time of the purchase. Horrible customer service nothing but excuses and they never let you talk to a manager or anyone in the warehouse. It has been a month since my return, after reading the reviews it looks like it will be another month if ever.
Verified
Extremely rude customer service with absolutely no knowledge of anything. Obviously CS is in another country and has no answers to anything, waste of time to contact on top of being rude. I will never purchase from them again.
Verified
I order something and returned it weeks ago still waiting for a refund order number o5930640282 your customer service is not helping me I want my refund now please help me
Verified
I have always like their clothes even before they became New York and Company. What is absolutely unforgivable is their return policy. No one should have to wait over two months for a reimbursement of a returned item. I have read other reviews and this reeks of a class action law suit.
Verified
I sent my return and was received by them March 2, it is now 4.12.23 and they keep saying warehouse is under construction and backed up. They give no resolution and will keep lying. Do not buy anything from them. Awful company. Dispute your charges asap.
Verified
I ordered two items from New York and Company online in early February. They did not fit so I returned the items on February 28. It is now April 10 and I have yet to receive my refund or to hear from them. I have called twice and the customer service representative tells me the items were received on March 2, but the warehouse is backed up and slow in sending refunds. I will never shop again with this company and do not recommend it. Update on April 24: I have finally received my refunds for my two returned items.
Verified
It's been over a month ,numerous calls and chats later,they agents as still lying about an issue with their warehouse causing delays in refunds.On top of that no courtesy email to notify the customer of the unexpected delay yet their website say returns are processed 7-10days.I feel this was premeditated when they closed the in person stores they knew they were about to rip us off our money through returns.Am pained in the amount they are holding from my returns.Who knew a once beloved store would turned out to be scammer.
Verified
t's been over a month ,numerous calls and chats later,they agents as still lying about an issue with their warehouse causing delays in refunds. Their website say returns are processed 7-10days.I feel this was premeditated when they closed the in person stores they knew they were about to rip us off our money through returns. I just want my refund and starting to feel that NY and Co is a scam. This was my last time ordering from this company.
Verified
Like so many others here, I returned all the items for two orders totaling well over $300 Early March. The return is confirmed to be received by New York and Co as of March 20, 2023 but still no refund to my Ny&Co cc for one order or my Afterpay account for the other order 30 days later. I have called multiple times and get no resolution from the Customer service service representative. All they keep doing is reading from a script, telling me about the warehouse being backed up, and how only the warehouse supervisor can issue the refunds, and asking me to be patient. I have their cc and have been a customer for more than 20 years and absolutely loved their product. But since they’ve gone fully on line, they’re customer service has become nothing more than trash!! 30 Days for a refund?? Between this and the length of time it takes to get an order they have have placed a nail in the coffin and lost me forever!! I told them that I would be filing a complaint with the U.S. Attorney General. Like another consumer mentioned in their post, with all of theses similar complaints I feel like they are doing this deliberately and this is nothing short of fraud! Because if the roles were reversed in some way. They would be sending the consumer to collections!!😡
Verified
They are the worst My return was received on March 13, 2023 and on April 11, 2023 I still haven't received a refund. I called my credit card company to dispute it. You speak with someone in India that you barely understand, you ask for a supervisor they refuse to connect you with one and then tell you they will call you back which they never do. All they keep saying is the warehouse is backed up. I shopped there for over 40 years and now are the worst company ever. Its horrible how they treat their customers.
Verified
It is the worst experience I have had with a store. I made a purchase and returned it the next day because the size was too big and more than a month has passed since my return and until now I have not received the money, I have called and sent a thousand emails and no one gives you a solution or answer, they only have people without any kind of education who do not give you any solution, please do not waste your money with this store
Verified
Based on the reviews and my experience I've been scammed out of my money. Customer service is nonexistent, never got a shipping confirmation, won't cancel an order once it's placed. I wish I had read the reviews before handing over my money. It's as good as gone now. I used to like shopping at this company's brick and mortar stores long ago. I'm starting to doubt it's the same storefront. Terrible. Money lost and hard lesson learned.
Verified
Do not order from here. I did receive my one item in fairly decent time, however it was way too large and returned it four days after receiving it. They confirmed it being scanned Jan 18, six weeks later and no refund. Always different excuse, delay in warehouse, equipment not working, lots of refunds to go through. I have escalated claim with payment company I used. Amazing on purchase how it took minutes to take my money, different story when have to refund it!
Verified
Their customer service is terrible. When you email to ask about anything you get a canned response. I've been waiting for refunds for items they've acknowledged they received (after several emails) more than a month ago. Their reply is to restate the return policy on their website, which says that returns are processed in 7-10 business days. I've waited about 30 business days and have now disputed the charges with my credit card company. Last month I emailed about exchanging an item and getting the same price. They wouldn't match the price because you have to request it within 7 days of your order. I received the order just over 7 days after ordering and found that one of the items didn't fit. I guess we have to be psychic now. It's a shame because I used to really love this store before they closed all the brick and mortar locations.
Verified
If I could give it a NEGATIVE 1 I would. Its been almost two months and I have returned over $400 of items and still no REFUND. They just keep saying they are behind in processing returns, now I'm being charged interest in items that they have in their warehouse. DON'T BUY ANYTHING online from NYC.
Verified
I returned my order and it was received by their warehouse on March 3rd. Numerous emails and no refund. Here is what they said: sort returns which means they have no organization and refunds will either not happen or they won’t be correct. This company needs to be shut down. Thank you for reaching out! We understand that you want to get an update on your refund. Upon reviewing your account, we are still working on your refund for the returned items. We want to let you know that we are currently experiencing an unexpected delay in sorting returned items at our warehouse that is causing delays in the refund, and our concerned team is aware of the ongoing situation and understands how it impacts you as a customer. We are extremely sorry for the inconvenience caused to you due to the delay. However, our company strives for 100% customer satisfaction. It’s clear we’ve fallen short in this instance, and frustration on your end is understandable. Rest assured that we are working hard to get all returns addressed to the best of our ability. Unfortunately, I am unable to provide you with a specific date on when your refund will be issued, but we will send you an email notification as soon as it is processed.
Verified
I used to love this store and in many ways, still do. I wish their brick and mortor would return. It's so much easier. The shipment takes so long. You pay for expedited shipment and your items are almost 2 weeks getting to you. They cannot blame the weather either!
Verified
I will not order anymore because if you make and exchange they will not refund your money any time soon but they have no problems taking your money at the time of the purchase they keep giving you and excuse
We'll help you find the best stuff and love the stuff you own.
Rate your recent experience *