Free People Review
Free People is a renowned fashion brand that has captured the hearts of fashion-forward individuals worldwide with its bohemian-inspired and effortless style. Since its inception, Free People has become synonymous with free-spirited fashion, offering a wide range of clothing and accessories for women who embrace an unconventional and individualistic approach to their personal style.
Introduction
In this comprehensive review, we delve into the world of Free People to uncover what makes the brand so popular and sought after. From its humble beginnings to its current status as a global fashion powerhouse, we explore every aspect of Free People's offerings, quality, shopping experience, and more.
Free People History and Background
Free People was founded in the 1970s as a small boutique in Philadelphia, Pennsylvania. Originally part of the Urban Outfitters family, Free People quickly gained recognition for its unique bohemian aesthetic and carefully curated collections. Over the years, the brand expanded its presence and established itself as a standalone entity, catering to a diverse and fashion-conscious clientele.
Free People Product Range and Categories
One of the key reasons for Free People's widespread appeal is its extensive product range. From flowing maxi dresses to cozy knitwear, the brand offers an array of categories that cater to various styles and occasions. Women can explore a wide selection of tops, bottoms, outerwear, intimates, shoes, and accessories that reflect the brand's signature boho-chic vibe.
Free People Quality and Materials
When it comes to quality, Free People maintains a high standard. The brand carefully selects materials known for their durability, comfort, and luxurious feel. From soft organic cotton to delicate lace and premium denim, Free People ensures that each piece is crafted with attention to detail, resulting in garments that stand the test of time.
Free People Sizing and Fit
Free People understands the importance of finding the perfect fit. Their sizing options range from XS to XL, with some styles available in extended sizes. To assist customers in finding the right fit, Free People provides detailed size charts and measurement guides. Additionally, the brand offers a size recommendation feature based on previous purchases and customer feedback.
Free People Unique Style and Aesthetic
The unique style and aesthetic of Free People have become iconic in the fashion industry. Embracing the bohemian spirit, Free People designs capture the essence of carefree and effortless style. Flowing silhouettes, intricate embroidery, and vibrant prints are just a few hallmarks of the brand's aesthetic, allowing individuals to express their individuality and creativity through their clothing choices.
Free People Shopping Experience
Free People offers both online and in-store shopping experiences to cater to the diverse preferences of its customers. The brand's website provides a user-friendly interface, allowing shoppers to navigate effortlessly through various categories and collections. Free People's physical stores are carefully curated to create an inviting atmosphere that reflects the brand's bohemian vibe, offering a tactile and immersive shopping experience.
Free People Customer Reviews and Testimonials
Customers often rave about their experiences with Free People, praising the brand for its quality, unique designs, and exceptional customer service. Positive reviews highlight the versatility of Free People's pieces, their ability to elevate any wardrobe, and the brand's commitment to helping customers express their personal style.
Free People Sustainability Efforts
In line with the growing demand for sustainable fashion, Free People has taken steps to prioritise environmental and social responsibility. The brand incorporates sustainable materials into its collections, supports fair-trade practices, and implements eco-friendly manufacturing processes. By embracing sustainability, Free People strives to make a positive impact on the fashion industry and promote conscious consumption.
Influencer Collaborations
Free People collaborates with influencers and celebrities who align with the brand's values and aesthetic. These collaborations often result in limited-edition collections that resonate with fans and followers of both the brand and the influencers. By partnering with influential individuals, Free People continues to expand its reach and maintain its relevance in the ever-evolving fashion landscape.
Free People Pricing and Value for Money
While Free People is known for its premium quality and unique designs, it's important to consider the pricing. The brand's pricing can be higher compared to fast-fashion retailers, but it reflects the craftsmanship, attention to detail, and exclusivity of Free People's pieces. Customers who value quality and appreciate the brand's aesthetic find value in investing in Free People's clothing and accessories.
Free People Styling Tips and Inspiration
Free People's versatile pieces offer endless possibilities for styling. Whether it's layering bohemian-inspired dresses with chunky knitwear or pairing flowy tops with tailored bottoms, individuals can create their own unique looks that reflect their personal style. The brand's website and social media platforms provide styling tips, lookbooks, and inspiration to help customers explore different ways of incorporating Free People into their wardrobes.
Free People Care and Maintenance
To ensure the longevity of Free People's garments, proper care and maintenance are essential. The brand provides detailed care instructions for each item, guiding customers on how to wash, dry, and store their Free People pieces. By following these instructions, individuals can preserve the quality and appearance of their clothing and accessories, allowing them to enjoy them for years to come.
Free People Pros and Cons
As with any brand, there are pros and cons to consider when choosing Free People. The brand's unique style, high-quality materials, and commitment to sustainability are definite advantages. However, some customers may find the pricing to be a potential drawback. It's important to weigh these factors and consider personal preferences when deciding if Free People aligns with one's individual style and budget.
Pros
Cons
Does Free People offer international shipping?
Yes, Free People offers international shipping to select countries. Customers can check the brand's website for a list of available shipping destinations.
What is Free People's return policy?
Free People provides a flexible return policy, allowing customers to return eligible items within a specified time frame for a refund or store credit. The brand's website provides detailed information on the return process and any associated fees.
Are Free People items true to size?
Free People provides detailed size charts and measurements to help customers find the right fit. While the brand's items generally run true to size, it's recommended to refer to the specific measurements provided for each garment.
Can I find Free People items at other retailers?
Free People operates its own standalone stores, as well as being available at select department stores and boutiques. Additionally, the brand's online store offers the widest selection of Free People products.
Do Free People offer customization or personalization options?
A: Currently, Free People does not offer customization or personalization services for their products. The brand focuses on delivering pre-designed pieces that capture their signature style and aesthetic.
In conclusion, Free People has established itself as a beloved brand for those seeking effortless style and a bohemian aesthetic. From its diverse product range to its commitment to quality and sustainability, Free People offers a unique fashion experience. By embracing Free People's pieces, individuals can express their creativity, embrace their individuality, and effortlessly elevate their personal style.
Verified
Orders not shipped on time if at all. Customer service agent was just level 1 and unable to answer basic questions. They are now having "a backend team" contact me in 1-3 days more. I just stopped buying directly from them. Badly run company
Verified
Ordered a dress in the UK, came within 3 days, was too large so sent it back with the prepaid label, tracked it and got my money back. All within a week. I was very sceptical after reading all these reviews but the service was great. Lovely dress too but just not right.
Verified
Placed an order on the 29th of April. Two weeks later it hadn’t been dispatched. No customer services email to contact - 25 minutes waiting on the phone to speak to someone. When I finally did she said that the order had been placed on hold but she didn’t have info about why. She tried to give me a different number to call. I declined, as I had already spent the whole of my lunch break trying to sort the matter out. Asked for the order to be cancelled instead. Big waste of time.
Verified
I was about to buy a rather cute T Shirt - which popped up as an ad on Insta. Wait ! Stop ! Check Trustpilot first ! .. which I now always do for pop up ads. So now … no fear! .. Never ever would I order from Free People after reading all the bad experiences this company puts people through .. thank goodness I checked ~ as Free People seem to be in the most vile category.
Verified
Ordered an L and sent it back online with their exchange policy for a M. They had it for 3 weeks and said we will refund you and wont tell me why. So i looked online and they are out of M because they took 25 days. This is my 2nd order from them and they keep dropping the ball. STAY AWAY!!!!
Verified
HORRIBLE customer service policies. Free People sent me the wrong size dress. I chatted with their customer service and they said they would send a new dress. Right as we were ending our conversation, I was told I had to send the wrong size back. I do not have the ability to do that at the moment as I will be out of town. They said if I do not send the wrong size back, they will do a charge back on my credit card. I told them to cancel the order, but they stated they couldn't. I called again and the cs rep assured me that she could cancel the new order and that she was successful. Cue the next day when I get a notification that my new order shipped out and I was responsible for sending the wrong order back within 7 days. I called a customer service rep AGAIN and explained the situation. She said she couldn't do anything and I was out of luck. This was not my mistake! And I have to now jump through hoops to correct it. I have been a faithful customer to Free People for some time now, but now they have lost me. I know, big whoop. However, I do spend a ton of money with them and I am sad that they did not rectify the situation.
Verified
After reading all the reviews below I was so worried my order would be a disaster and given the money I had spent (they aren’t cheap!) I panicked. However my experience was the complete opposite to the below. I’m in the UK and I received the first part of the order the day after I placed the order and the rest a week later, the quality of the clothes is next level and I will 100% be ordering again. I love their unique pieces and have to say I received emails with updates about my order. Perhaps they have sorted out their customer experience ? Anyway I wanted to share my experience.
Verified
They don't refund you. Do not buy!! Terrible company, give me my money back you scammers! Down £160
Verified
I have just received my order. It came fairly quickly as i paid an extra £10 delivery so altogether the dress was £98 I received a totally different dress this morning And as its for a wedding its too late to pre order
Verified
Horrible!!!! The website states 1-3 days to refund your account and I just called and Raven and Katrina, the most rude people give you attitude when its their company inconveniencing people!!!! They received my return 5 days ago and they are sitting on it. Will never buy there again!!!!
Verified
Lucky if you get your package. For regular shipping, they use lasership which half the time the packages are lost or stolen. If you upgrade shipping to FedEx or UPS, they do not get them out on time and they arrive late. Customer service is no help and .Horribly run company. Drop lasership and get your act together
Verified
Ordered an item that was shipped via LaserShip. LaserShip marked the packaged “delivered” but no package was delivered to our home. Security cameras confirmed that NOTHING was delivered that day. LaserShip refused to help, so I reached out to Free People. They agreed to refund me. I tried to reorder the item, only for the item to be immediately cancelled because I have apparently been blacklisted. Extremely sketchy on Free People’s part to ban customers for no fault of their own!
Verified
I returned 4 items to Free People and never received a refund which would’ve totalled £250. Customer service in US appalling and rude - 1 person okay. I bought 3 other items which have been good but I will never buy from them again in case I need to return an item. I notice that they are indifferent to their reviews on here.
Verified
hello i make order and they send wrong size !! i contact by chat and emil many time all of the customer say we will fix but you returen shoes and pay shipping coast then we will give you price of shoes + shipping cost now i have one month i did not recieve any mony from them !! it is herrible no body help you and they take my money and did not returen any thing !!
Verified
Usually I never post any comment but for this case I have to. Worst shop online ever. First time buying Free People clothing and they canceled my order for no reasonable reason. Even though I reached out to them on Instagram and by e-mail to ask them why they did it ? They asked me to CALL them to process the order. Hello! I don’t live in US, should I just call you at 3am ? Would you also pay the phone bill ? Doesn’t make sens. There are plenty of clothing brands that make clothes as nice as your brand. Honestly, you should reconsider your methods when it comes to your website. How can such a popular brand have so many bad reviews on Trustpilot. You need to rethink your methods! Such a shame, just lost a potentially client.
Verified
If I could give this company no stars, I would, The most appalling customer service I have ever had the misfortune to experience. Two months on and I am, still waiting for my £804 refund for boots I returned 8 weeks ago! The American call center staff are uninterested and I get passed around between uninterested staff who just want to get me off the phone and fob me off with lies. Avoid this company and its sister company Urban Outfitters. They are totally shambolic and dishonest.
Verified
Literally the worst online shopping experience I've ever had. They sent me totally different products than what I ordered, and the 2 items which were sent correct were USED! The boots clearly had scuff marks on the bottom. After I returned all the products to them, they just delayed and delayed and one day just removed my return request and then they behave like there was no return. And even after sending them the return confirmation email which also had the return label, they now choose to just ignore my mails. I now believe that their parent company's are also a fraud. They are owned by the Urban Outfitters Company, and all their brands are carrying out a scam
Verified
Order an item Mar 4th supposed to be 5-7 days delivery, then i get a notification the item is on back order and then 10 days later i get another email saying my order was cancelled due to no available stock! NOW 10 days later i call bc i do not see charge reversed on my credit card! Wait 40 mins on line to speak to an agent who had to release the authorization for the order to get my credit! Then she hung up on me! NEVER AGAIN will i deal with this company! No customer service whatsoever.. its like they screw up and the customer has to chase the credit for the cancelled order! What a joke
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